Welcome to The Horror Dome’s FAQ section! We’ve gathered the most common questions from our terrifyingly dedicated community of horror enthusiasts. Whether you’re a professional haunt owner or a home haunter, we’re here to help you unleash the fear. If you don’t find your answer below, don’t hesitate to contact us—we’re always ready to support your darkest dreams.
Product Questions
What types of products do you offer?
We specialize in everything horror! Our menu includes animatronics (like clowns, zombies, and aliens), masks, props, costumes, and decorations. From budget-friendly items to professional-grade animatronics, we have something to make every haunt unforgettable.
Are your animatronics suitable for outdoor use?
Many of our animatronics are designed for both indoor and outdoor scares, but we recommend checking individual product descriptions for specific details. For outdoor use, ensure they’re protected from extreme weather to keep the terror lasting longer.
Do you offer custom or bulk orders for haunted attractions?
Absolutely! We love working with professional haunters. Contact us at [email protected] to discuss custom animatronics or bulk purchases—we’ll help you create a nightmare tailored to your needs.
Shipping and Delivery
How long does shipping take?
We process orders within 1-2 business days. After that, Standard Shipping (via DHL or FedEx) takes 10-15 days and costs $12.95. For orders over $50, Free Shipping (via EMS) takes 15-25 days. Perfect for planning your scare fest in advance!
Do you ship worldwide?
Yes, we ship globally to bring fear to doorsteps everywhere! However, due to logistical constraints, we currently do not deliver to Asia and some remote areas. If you’re unsure about your location, just reach out to us.
Can I track my order?
Of course! Once your order ships, we’ll send you a tracking number so you can monitor its journey. We use reliable carriers like DHL, FedEx, and EMS to ensure your nightmares arrive on time.
Payment and Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and smooth checkout. Your transactions are protected, so you can focus on the frights, not the finances.
Is my payment information safe?
Yes, we take security seriously! All payments are processed through encrypted systems, ensuring your data stays safe. Shop with confidence and let the horrors begin.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders faster and saves your details for future scares—because fear should be convenient!
Returns and Refunds
What is your return policy?
If your product doesn’t meet your terrifying expectations, you have 15 days from the delivery date to initiate a return. We want every item to be part of your haunted masterpiece, so if something’s amiss, contact us right away.
How do I start a return?
Email us at [email protected] with your order details and the issue. We’ll guide you through the process to ensure it’s as smooth as a ghostly whisper.
Are there any items that cannot be returned?
For hygiene reasons, masks and costumes may have restrictions if opened. Check our full return policy or contact us for specifics—we’re here to help!
General Inquiries
Do you offer discounts or sales?
Yes! Keep an eye on our website for seasonal sales, especially around Halloween. Plus, orders over $50 get free shipping—so you can stock up on scares without breaking the bank.
Can I cancel or modify my order after placing it?
We process orders quickly to get your horrors to you fast, so cancellations or changes must be requested within 24 hours. Contact us immediately at [email protected], and we’ll do our best to help.
Still Have Questions?
We’re always here to assist your haunted endeavors. Reach out to us via email at [email protected], and we’ll respond faster than a jump scare! Remember, at The Horror Dome, we’re not just delivering products—we’re delivering fear.
The Horror Dome Halloween Sales
121 Owagner Lane, Seattle, US 98119
Email: [email protected]