Privacy Policy

Welcome to The Horror Dome, where we specialize in delivering fear worldwide through our terrifying collection of animatronics, props, masks, and decorations. Just as we protect your payment information with the utmost security, we are equally committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make purchases from us.

1. INFORMATION WE COLLECT

To provide you with the most horrifying shopping experience possible, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
• Payment Information: Credit/debit card details or PayPal information processed through secure third-party payment processors. We do not store your full payment details on our servers.
• Account Information: Username, password, and preferences if you create an account with us.
• Technical Information: IP address, browser type, device information, and browsing behavior on our website.
• Communication Data: Records of your interactions with our customer support team.

2. HOW WE USE YOUR INFORMATION

We use your information to create a terrifyingly seamless experience:

• Process your orders and deliver your nightmare-inducing products
• Provide customer support for any haunting questions or issues
• Send order confirmations, shipping updates, and transaction records
• Improve our website, products, and services based on user behavior
• Send promotional emails about new scary products or special offers (only with your consent)
• Prevent fraud and ensure the security of our website and users
• Comply with legal obligations and enforce our terms of service

3. DATA SHARING AND DISCLOSURE

We value your privacy as much as we value creating the perfect scare. We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us operate our website, process payments, ship orders, or provide customer support. These partners are contractually obligated to protect your data.
• Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, property, or safety of The Horror Dome, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate confidentiality protections.

4. DATA STORAGE AND SECURITY

We protect your data with the same seriousness we apply to creating our most terrifying animatronics:

• Your data is stored on secure servers with appropriate technical and organizational measures
• We use encryption for sensitive data transmission (SSL technology)
• Payment information is processed through PCI-DSS compliant payment processors
• We regularly review and update our security practices to protect against unauthorized access
• While we implement robust security measures, no online transmission or storage is 100% secure

5. INTERNATIONAL DATA TRANSFERS

As we deliver fear worldwide (except to Asia and some remote areas due to logistical constraints), your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and provide adequate protection for your data.

6. YOUR RIGHTS AND CHOICES

You have rights regarding your personal data, including:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Objection: Object to certain processing of your data
• Marketing Preferences: Opt-out of marketing communications at any time
• Account Management: Access and update your account information through your online profile

To exercise these rights, contact us at [email protected].

7. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality and secure checkout
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

8. CHILDREN’S PRIVACY

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us immediately.

9. DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date.

11. CONTACT US